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Booking Policies

BOOKING POLICIES

Check-In and Check-Out

Check-in time is between 4PM and 7PM; check out is 11AM. Please make sure to adhere to these times as your Door Lock Code will automatically activate at check-in and deactivate upon check out.

Dog Accommodations

Well-behaved owners may accompany their dogs for an additional fee of $50.00 per stay, 2 dogs maximum. We kindly ask guests who bring their dog to read our Dog Policy below before checking into AutoCamp. Dog accommodations may not be booked online. Luxury Tents are not dog-friendly. Dogs are not allowed on property without prior approval.

Dog Policies

  1. Dogs must be kept on a maximum 6-foot leash at all times under owner supervision and may not be left unattended at any time.
  2. Guests are responsible to “clean up” after their dog. All dog waste must be properly disposed of in a dog receptacle.
  3. Noisy, vicious or unruly dogs are not allowed.
  4. AutoCamp is not responsible for, and will hold dog owner accountable, for any injury or damage caused by your dog.

NO WOOD BURNING ALLOWED (AutoCamp Russian River Location)

A set of campfire roasting logs are provided complimentary on arrival. Additional roasting logs are available for sale in our canteen. You are welcome to burn charcoal and pressed logs. Due to neighborhood regulations, we are not permitted to burn wood or trash. Please comply with this rule and be a good neighbor.

Cooking Options (AutoCamp Russian River Location)

No unit has a stove or oven. There is a microwave and mini-fridge in the Airstreams only; an ice chest is provided in the tent for convenience. Every unit has a private fire pit and grill.

Cooking Options (AutoCamp Santa Barbara Location)

Each of the 6 Airstreams has a microwave and an electric BBQ.

AutoCamp is a Non-smoking Property

We have provided a designated area for our guests who smoke. If you smoke inside your accommodation, a minimum cleaning fee of $350.00 will be charged to your account. The non-smoking policy refers to cigarettes, cigars, cannabis, e-cigarrettes, and burning of candles or incenses.

Good Neighbor Policy

Quiet hours are from 10 PM to 8 AM.
Please be courteous to other guests around you. Loud, objectionable noise is not allowed at any time. Profanity or violence will not be tolerated. Inconsiderate guests will be asked to leave.

Occupancy Guidelines

All rates are single or double occupancy

  • Airstreams: Maximum of 3 guests (including children) per Airstream. Each additional adult will be charged $25.00 plus taxes per night. Please keep in mind small space living – 3 adults in an Airstream would be a tight fit.
  • Luxury Tents: 2 guest maximums (including children) per luxury tent. The Luxury Tents are not dog-friendly.

Authorization for Incidentals

At the time of your booking, your credit card will be pre-authorized for in-room incidentals. Upon your departure, any room incidental charges will be appropriately billed to your credit card.

Payments

The first night’s room rate and taxes will be charged to your credit card at time of booking. Payment in full is due seven days prior to arrival.

Acceptable Forms of Payment

We accept all major credit cards. We do not accept cash or checks for deposits or payment of goods or services while at AutoCamp.

Kid’s Code

We welcome kids of all ages to AutoCamp. We expect that parents hold their children to high standards of behavior and respect for other guests. We do not allow rough and unruly behavior, running, yelling, shouting, or disturbing private areas such as neighbors’ campsites, tents, and tent platforms. We ask parents to watch their children and ensure that they are complying with our quiet hours, behavior policies, and privacy rules.

Cancellation Policy

All cancellations are subject to a $25.00 cancellation fee. In the event your travel plans change and you are unable to stay with us, cancellations must be made no later than 4PM exactly 10 days before your reservation is scheduled to begin in order to guarantee a refund. If your reservation is cancelled within 10 days of your reservation you will forfeit the first night’s deposit paid at time of booking.

Change Policy

All reservation changes are subject to a $25.00 change fee. If your reservation date is changed within 10 days of your arrival date you will forfeit the first night’s deposit paid at time of booking. For all reservation changes, if a change to a reservation results in an increase in the overall cost of the reservation, guest will be asked to pay the difference at the time of the reservation change. For any change that results in a decrease in the overall cost of the reservation, the Property will credit the difference to the guest.

Reservation Cancellation by Property

AutoCamp reserves the right to cancel a reservation for any unforeseen reason. In the event a reservation cancellation on the part of AutoCamp is deemed necessary, we will reschedule at guest’s request based on availability, or cancel and refund your reservation in full.

Minimum Stay Requirements

Most weekends require a 2-night minimum stay. Holiday and Event weekends may require a 3-plus minimum night stay. Midweek stays rarely have a minimum stay requirement. Occasionally we relax minimum stay requirements based on availability, please inquire.

Damage and Missing Items

Any damaged or missing items by you or your guests discovered in your accommodations, as a result of your stay, will be assessed and billed accordingly to your credit card.

Taxes and Fees

All accommodations are subject to applicable taxes based on the nightly room rate.

Changes in Offerings and Other Information

Amenities and services are subject to change without notice. Specific Unit numbers are not guaranteed and subject to change. We will do the utmost to fill specific requests.

Security

AutoCamp is not responsible for lost, stolen, or damaged articles. Report any problems with your site to your Camp Host immediately. We adhere to and maintain all state, county and local laws. The legal drinking age in California is 21 years. ID is required by all persons purchasing or consuming alcoholic beverages.

Monthly, Group, One-night or Special Reservations

Please call us to learn more about our monthly rates, group stays and possible one-night stays.

Preferred Access and Summit Club Terms

Preferred Access and Summit Club room credit, shop credit, and perks are valid until June 1, 2023.

Communications and Correspondence

By staying with us, you consent to receive marketing, promotional, and sales emails, as well as direct or automated emails regarding your stay with us. You may opt out of this correspondence at any time.