Now accepting reservations until the end of 2017 at both AutoCamp locations!

Booking Policies

TERMS AND CONDITIONS

 

Check-In and Check-Out

Check-in time is 4PM and check out is 11AM. Please make sure to adhere to these times as your Door Lock Code will automatically activate at check-in and deactivate upon check out.

 

Dog Accommodations

Well-behaved owners may accompany their dogs for an additional fee of $50.00 per stay, 2 dogs maximum. We kindly ask guests who bring their dog to read our Dog Policy below before checking into AutoCamp. Dog accommodations may not be booked online. Luxury Tents are not dog-friendly. Dogs are not allowed on property without prior approval.

Dog Policy – Please Read

1-Dogs must be kept on a maximum 6-foot leash at all times under owner supervision and may not be left unattended at any time.

2-Guests are responsible to “clean up” after their dog. All dog waste must be properly disposed of in a dog receptacle.

3-Noisy, vicious or unruly dogs are not allowed.

4-AutoCamp is not responsible for, and will hold dog owner accountable, for any injury or damage caused by your dog.

  your pet.

 

NO WOOD BURNING ALLOWED (AutoCamp Russian River Location)

A set of campfire roasting logs are provided complimentary on arrival. Additional roasting logs are available for sale in our canteen. You are welcome to burn charcoal and pressed logs. Due to neighborhood regulations, we are not permitted to burn wood or trash. Please comply with this rule and be a good neighbor.

 

Cooking Options (AutoCamp Russian River Location)

No unit has a stove or oven. There is a microwave and mini-fridge in the Airstreams only; an ice chest is provided in the tent for convenience. Every unit has a private fire pit and grill.

 

Cooking Options (AutoCamp Santa Barbara Location)

Each of the 5 Airstreams has a stove, oven and an electric BBQ.

 

AutoCamp is a Non-smoking Property
We have provided a designated area for our smoking guests.

 

Good Neighbor Policy
Quiet hours are from 10 p.m. to 8 a. m.
Please be courteous to other guests around you.
Loud, objectionable noise is not allowed at any time.
Profanity or violence will not be tolerated.
Inconsiderate guests will be asked to leave.

 

Occupancy Guidelines – All rates are single or double occupancy
Airstreams: Additional guests over 2 people will cost $25 per person / per day; 4 guests maximum (including children) per Airstream trailer. (4 adults in an Airstream is a very tight fit and not recommended. 4 guests maximum really applies to 2 adults and 2 children.)

Luxury Tents: 2 guest maximums (including children) per luxury tent. The Luxury Tents are not dog-friendly.

 

Authorization for Incidentals

At the time of your booking, your credit card will be pre-authorized for in-room incidentals. Upon your departure, any room incidental charges will be appropriately billed to your credit card.

 

Payments

The first night’s room rate and taxes will be charged to your credit card at time of booking. Payment in full is due seven days prior to arrival.

 

Acceptable Forms of Payment

We accept all major credit cards. We do not accept cash or checks for deposits or payment of goods or services while at AutoCamp.

 

Cancellation Policy

All cancellations are subject to a $25.00 cancellation fee. In the event your travel plans change and you are unable to stay with us, cancellations must be made no later than 4PM exactly 10 days before your reservation is scheduled to begin in order to guarantee a refund. If your reservation is cancelled within 10 days of your reservation you will forfeit the first night’s deposit paid at time of booking.

 

Change Policy
All reservation changes are subject to a $25.00 change fee. If your reservation date is changed within 10 days of your arrival date you will forfeit the first night’s deposit paid at time of booking. For all reservation changes, if a change to a reservation results in an increase in the overall cost of the reservation, guest will be asked to pay the difference at the time of the reservation change. For any change that results in a decrease in the overall cost of the reservation, the Property will credit the difference to the guest.

 

Reservation Cancellation by Property

AutoCamp reserves the right to cancel a reservation for any unforeseen reason. In the event a reservation cancellation on the part of AutoCamp is deemed necessary, we will reschedule at guest’s request based on availability, or cancel and refund your reservation in full.

 

Minimum Stay Requirements

Most weekends require a 2-night minimum stay. Holiday and Event weekends may require a 3-plus minimum night stay. Midweek stays rarely have a minimum stay requirement. Occasionally we relax minimum stay requirements based on availability, please inquire.

 

Damage and Missing Items

Any damaged or missing items by you or your guests discovered in your accommodations, as a result of your stay, will be assessed and billed accordingly to your credit card.

 

Taxes and Fees

All accommodations are subject to applicable taxes based on the nightly room rate.

 

Changes in Offerings and Other Information

Amenities and services are subject to change without notice. Specific Unit numbers are not guaranteed and subject to change. We will do the utmost to fill specific requests.

 

Security

Management is not responsible for lost, stolen, or damaged articles. Report any problems with your site to your Camp Host immediately. We adhere to and maintain all state, county and local laws. The legal drinking age will be observed and ID is required by all persons purchasing or consuming alcoholic beverages.

 

Monthly, Group, One-night or Special Reservations

Please call us to learn more about our monthly rates, group stays and possible one-night stays.

 

Release and Waiver of Liability AND Recreational Activities:

Bicycles

Safety equipment is available for all of our recreational offerings and we advise that everyone take advantage of our safety equipment.  Please wear a helmet at all times when biking. Bicycles must be used in accordance with both City and State laws. Helmets are required for any riders under 18 years of age. When riding during darkness, a front light and rear light or reflector is required. AutoCamp does not provide lights, therefore we do not recommend riding after dark. By using the bicycles provided by AutoCamp, guest understands that the activity is hazardous and that he or she could be seriously injured or even killed. Guest agrees that he or she is voluntarily participating in the activity with knowledge of the danger involved, and guest agrees to assume any and all risks of bodily injury, death or property damage, whether those risks are known or unknown.

 

General

In consideration of being permitted to participate in any recreational activity at AutoCamp, at any time during your stay/visit, you acknowledge, agree and represent that you understand the nature of the activity and that you are qualified, in good health, and in proper physical condition to participate in such activity. You further agree and warrant that if, at any time, you believe the conditions to be unsafe, you will immediately discontinue further participation in the activity.

 

YOU FULLY UNDERSTAND that: (a) THIS ACTIVITY INVOLVES RISKS AND DANGERS OF SERIOUS BODILY INJURY, INCLUDING PERMANENT DISABILITY, PARALYSIS, AND DEATH (“Risks”); (b) these risks and dangers may be caused by your own actions or inactions; the actions or inactions of others participating in the activity; the conditions in which the activity takes place; or THE NEGLIGENCE OF THE “RELEASEES” NAMED BELOW; (c) there may be OTHER RISKS or SOCIAL AND ECONOMIC LOSSES either not known or not readily foreseeable at this time; and you FULLY ACCEPT AND ASSUME ALL SUCH RISKS AND ALL RESPONSIBILITY FOR LOSSES, COSTS, AND DAMAGES you incur as a result of your participation, or that of the minor, in the activity.

 

HEREBY RELEASE, DISCHARGE, AND COVENANT NOT TO SUE the sanctioning organization(s), their administrators, directors, agents, officers, members, volunteers, employees, other participants, officials, rescue personnel, sponsors, advertisers, owners and lessees of Premises on which the Activity is conducted, (each of the foregoing shall be considered one of the RELEASEES herein) FROM ALL LIABILITY, CLAIMS, DEMANDS, LOSSES, OR DAMAGES ON MY ACCOUNT CAUSED, OR ALLEGED TO BE CAUSED, IN WHOLE OR IN PART BY THE NEGLIGENCE OF THE  RELEASEES OR OTHERWISE, INCLUDING NEGLIGENT RESCUE OPERATIONS; AND FURTHER AGREE that if, despite this RELEASE AND WAIVER OF LIABILITY, ASSUMPTION OF RISK, AND INDEMNITY AGREEMENT; you, or anyone on your behalf, makes a claim against any of the Releasees, YOU WILL INDEMNIFY, SAVE, AND HOLD HARMLESS EACH OF THE RELEASEES from any litigation expenses, attorney fees, loss, liability, damage, or cost which may be incurred as the result of such claim.

 


AUTOCAMP PRIVACY POLICY

Autocamp uses your personal information in order to fulfill our commitment to providing an unparalleled guest service experience. As part of that undertaking, we are committed to safeguarding the privacy of the personal information that we gather.

As one of our guests, you understand and agree that we collect, use and disclose your personal information in accordance with this Privacy Policy for Guests (this “Policy”).

TYPES OF PERSONAL INFORMATION WE COLLECT

The term “personal information” in this Policy refers to information which does or is capable of identifying you as an individual. The types of personal information that we process (which may vary by jurisdiction based on applicable law) include:

  • your name, gender, home and work contact details, business title, date and place of birth, nationality;
  • guest stay information, including the Autocamp where you have stayed, date of arrival and departure, goods and services purchased, special requests made, observations about your service preferences (including room and holiday preferences),
  • your credit card details;
  • any information necessary to fulfill special requests (e.g., health conditions that require specific accommodation, purchase of goods and services);
  • information you provide regarding your marketing preferences or in the course of participating in surveys, contests or promotional offers;
  • information collected through the use of closed circuit television systems, card key and other security systems; and
  • contact and other relevant details concerning the employees of corporate accounts and vendors and other individuals with whom we do business (e.g., travel agents or meeting and event planners).

Most of the personal information we process is information that you or someone acting on your behalf knowingly provides to us. However, in some instances, we process personal information that we are able to infer about you based on other information you provide to us or on our interactions with you, or personal information about you that we receive from a third party.

HOW WE USE INFORMATION

Demographic and profile data is collected at our site, and we use this data in two main ways:

First, we analyze visitor information in aggregate, which means that we collect information about thousands of site visits and analyze it as a whole. This kind of study involves looking for trends among many visitors to our site, rather than analyzing information about any individual visitor. Examples include researching which parts of the site are accessed most frequently or determining which products are most attractive to our users.

Second, we may use specific information you provide to help us customize our communications with you and improve our service to you when you visit any Autocamp property, to conduct market research, customer satisfaction and quality assurance surveys and to direct marketing and sales promotions. For instance, if you inform us of a room or service preference, we will attempt to satisfy that request when you visit us in the future and may send you promotions relating to that preference.

We use third parties to build and manage these communication and preference systems, and our arrangements with these third parties prohibit them from disclosing your personal information. 

Specifically, subject to applicable laws, we may collect, use and disclose relevant portions of your personal information in order to:

  • provide and charge for the accommodation and other goods and services you purchase;
  • provide you with a better, more personalized level of service;
  • administer a rewards program;
  • fulfill contractual obligations to you, anyone involved in the process of making your travel arrangements (e.g., travel agents, group travel organizers or your employer) and vendors (e.g., credit card companies, airline operators and other loyalty programs);
  • conduct market research, customer satisfaction and quality assurance surveys, direct marketing and sales promotions;
  • respond to requests for information and services;
  • provide for the safety and security of staff, guests and other visitors;
  • administer general record keeping; and
  • meet legal and regulatory requirements

SHARING OF PERSONAL INFORMATION

We reveal Personally Identifiable Information about you to unaffiliated third parties if:

  • you request or authorize it;
  • the information is provided to help complete a transaction for you;
  • the information is provided to comply with the law, applicable regulations, court orders or subpoenas, to enforce our Terms of Use or other agreements, or to protect our rights, property or safety or the rights, property or safety of our users or others (e.g., to a consumer reporting agency for fraud protection etc.);
  • the information is provided to our agents, outside vendors or service providers to perform functions on our behalf (e.g., analyzing data, providing marketing assistance, providing customer service, processing orders, etc.);or
  • to others as described in this Privacy Policy.

Online Preferences

UNSUBSCRIBING

Every e-mail communication from Autocamp or its authorized agents, excepting reservation confirmations and the like, will contain clear and obvious instructions for how you can remove yourself from that mailing list (“Opt-out”).

THIRD PARTY INTERNET SITES

Third party Internet sites available through advertising and other links on our site have separate privacy and data collection practices. If you click on a link found on our websites or on any other website, you should always look at the location bar within your browser to determine whether you have been linked to a different website. This Policy, and our responsibility, is limited to our own information collection practices. We are not responsible for, and cannot always ensure, the information collection practices or privacy policies of other websites maintained by third parties or our service providers where you submit your personal information directly to such websites. In addition, we cannot ensure the content of the websites maintained by these third parties or our service providers, even if accessible using a link from our websites. We urge you to read the privacy and security policies of any external sites before providing any personal information while accessing those sites. 

THE SECURITY OF YOUR INFORMATION

We work diligently to protect the security of your personal information, including credit card information, during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. Your data is kept in a highly secure environment protected from access by unauthorized parties. It is important for you to protect against unauthorized access to your password and to your customer profile by ensuring that you logoff when you have finished visiting our site.  

COOKIES

Cookies are small pieces of information that are stored in a browser-related file on your computer’s hard drive when you visit our site. We use cookies as necessary to enable certain aspects of our site to function properly, such as our booking engine. We also use cookies to improve your experience, for instance, by allowing you to login without typing the registered email address or registration number and password, and to deliver information and fresh content relevant to your interests. Cookies are also used to collect anonymous information on the pages you visit so we can improve our overall guest services. Some cookies will expire as soon as you leave our site, and others will remain on your browser so we can recognize you when you return to our site. We may use third party advertising companies to serve ads on our behalf. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness.

We use different kinds of cookies for various reasons. Examples of the kinds of cookies we use on our site are below:

  • Session cookies: These temporary cookies expire and are automatically erased whenever you close your browser. We use session cookies to grant you access to our webpage content and to enable more efficient use of our booking engine.
  • Persistent cookies: These usually have an expiration date in the distant future and remain in your browser until they expire or you manually delete them. We use persistent cookies to better understand usage patterns so we can improve the site for our users.
  • Third-party cookies: In keeping with our policies, these session or persistent cookies are set only by trusted partners of our site. For example, we currently use a web analytics service to help us understand usage patterns of our website. No personal data is stored and site usage is always analyzed on an aggregate (and anonymous) basis.

By entering and using our site, you agree that we can place these types of cookies on your device.

“DO NOT TRACK” BROWSER SETTINGS

We do not use technology that responds to “Do Not Track” settings on your web browser.

USE OF REPORTING SERVICES

We may use independent reporting services to analyze traffic to our website. These reporting services do not create individual profiles for each visitor and do not maintain a database of individual profiles. These services only collect aggregate data, which is used solely for analytical purposes. This kind of study involves looking for trends among many visitors to our site, rather than analyzing information about any individual visitor.

BROWSER MONITOR

We may employ a browser monitor within web pages on our site in order to determine your browser status and the client-side metrics relating to page loading. We constantly seek ways to improve page load times for our visitors and may ultimately use these metrics for such purposes. Any such browser monitor will only be active while the user is active on our site. For your protection, any such browser monitor will not require an executable (*.exe) application. 

IP ADDRESS

Like most Internet sites, we use your IP address to help diagnose problems with our server, and to administer our site. Your IP address is also used to gather broad demographic information.

CHILDREN

Our websites do not sell products or services for purchase by children. If you are under the age of 18, you may only use our websites with the involvement of a parent or guardian.

CHANGES TO THIS POLICY

Just as our business changes constantly, this Policy may also change. To assist you, this Policy has an effective date set out at the end of this document.

YOUR CALIFORNIA PRIVACY RIGHTS

For California residents only. We may disclose your personal information to our affiliates or other Autocamp-related third parties for their use in marketing to you.  Pursuant to California’s “Shine the Light Act,” California residents are permitted to request information about the manner in which we share certain categories of information with third parties for their marketing use.  Please enter your email address below and click “Submit” to request a copy of our disclosure pursuant to California law.

We will provide the required information to your email address in response. Please be aware that not all information sharing is covered by the “Shine the Light” requirements and only information on covered sharing will be included in our response.

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