CANCELLATION AND CHANGE POLICY
Bookings that are cancelled will result in a forfeiture of 100% of the estimated room charges plus tax. Changes may be made for free up to 14 days prior to arrival. Inside 14 days prior to arrival, any changes to a booking will result in a fee equal to 100% of the estimated room charges plus tax.
Flex Rate Cancellation Policy
Bookings may be cancelled or changed up to 72 hours prior to arrival. Inside 72 hours prior to arrival, any changes or cancellations will result in a fee equal to 1 night’s room charge plus tax.
CHECK-IN AND CHECK-OUT POLICY
Check-in time is between 4PM and 7PM; check out is 11AM. Please make sure to adhere to these times as your Door Lock Code will automatically activate at check-in and deactivate upon check out. Early check-in requests are not guaranteed.
AutoCamp welcomes families and guests of all ages. We expect all of our young guests to be respectful of their neighbors, the staff, and the surrounding property while staying at AutoCamp, and for parents to keep an eye on their children. Summertime trips are often best for families.
AutoCamp welcomes all well-behaved dogs to accompany their owners for an additional fee of $75.00. There is a 2 dog maximum with a 50lb maximum weight each. We kindly ask guests who bring their dog to read our Dog Policy below before checking into AutoCamp. Dog accommodations must be booked by calling 888-405-7553, they may not be booked online. Luxury Tents are not dog-friendly. Dogs are not allowed on property without prior approval.
– Dogs MUST be kept on a maximum, 6-foot leash under owner supervision and may not be left unattended at any time.
– Guests are responsible to “clean up” after their dog. All dog waste must be properly disposed of in a dog receptacle.
– Noisy, vicious or unruly dogs are not allowed.
– AutoCamp is not responsible for, and will hold dog owner accountable, for any injury or damage caused by your dog.
By making a reservation at AutoCamp, you assume all of the foregoing risks and accept sole responsibility for any illness (including, but not limited to, personal injury, disability, and death), damage, loss, claim, liability, or expense, of any kind, that you or anyone in your party may experience or incur in connection with your stay at AutoCamp. You hereby forever release and waive your right to bring suit against AutoCamp and its owners, officers, directors, managers, officials, trustees, agents, employees, or other representatives in connection with exposure, infection, and/or spread of COVID-19 related to utilizing AutoCamp’s services and premises. You accept that AutoCamp is not responsible for any COVID infections that have been, or may be contracted, while on our property.
Furthermore, if you are feeling ill or have been in contact with someone who is presumed positive with COVID-19, you are responsible for contacting us immediately to cancel or reschedule your reservation. We reserve the right to refuse service to anyone suspecting of having or being exposed to COVID-19.
AutoCamp is a non-smoking property. If you smoke inside your accommodation, a minimum cleaning fee of $350.00 will be charged to your account. The non-smoking policy refers to cigarettes, cigars, cannabis, e-cigarettes, and burning of candles or incense including patchouli and other strong fragrances.
Due to neighborhood regulations, we are not permitted to burn wood or trash. You are welcome to burn charcoal and pressed logs.
OVERNIGHT STAY POLICY
AutoCamp is a hotel with specific rooms associated with each reservation. No pitched tents, easy ups, pop-up shades, or RVs are allowed on the property or in the parking lot.
GOOD NEIGHBOR POLICY
Quiet hours are from 10 PM to 8 AM. Amplified sound or music is not permitted.
Please be courteous to other guests around you. Loud, objectionable noise is not allowed at any time. Profanity or violence will not be tolerated. Inconsiderate guests will be asked to leave.
All rates are single or double occupancy.
Airstreams: Maximum of 3 adults or 2 adults and 2 children per Airstream. Each additional adult over 2 will be charged $25.00 plus taxes per night. Please keep in mind small space living – 3 adults in an Airstream would be a tight fit.
Luxury Tents: 2 guest maximum (including children) per luxury tent. The Luxury Tents are not dog-friendly.
AUTHORIZATION FOR INCIDENTALS
At check-in, your credit card will be pre-authorized $50.00 for in-room incidentals. Upon your departure, any room incidental charges will be appropriately billed to your credit card.
Your room night charges plus taxes for your full reservation will be charged to your credit card the day you book your reservation.
ACCEPTABLE FORMS OF PAYMENT
We accept all major credit cards. We do not accept cash or checks for deposits or payment of goods or services while at AutoCamp.
RESERVATION CANCELLATION BY PROPERTY POLICY
AutoCamp reserves the right to cancel a reservation for any unforeseen reason. In the event a reservation cancellation on the part of AutoCamp is deemed necessary, we will reschedule at guest’s request based on availability, or cancel and refund your reservation in full.
MINIMUM STAY POLICY
Most weekends require a 2-night minimum stay. Holiday and Event weekends may require a 3-plus minimum night stay. Midweek stays rarely have a minimum stay requirement. Occasionally we relax minimum stay requirements based on availability.
DAMAGE AND MISSING ITEMS
Any damaged or missing items by you or your guests discovered in your accommodations, as a result of your stay, will be assessed and billed accordingly to your credit card.
TAXES AND FEES
All accommodations are subject to applicable taxes based on the nightly room rate.
CHANGES IN OFFERING AND OTHER INCIDENTALS
Amenities and services are subject to change without notice. Specific unit numbers are not guaranteed and subject to change. We will do the utmost to fill specific requests.
Daily housekeeping service is available for an additional fee per cleaning. If you wish to have your Suite serviced during your stay, please inquire at the front desk. Housekeeping staff is available from 10am to 2pm daily.
AutoCamp is not responsible for lost, stolen, or damaged articles. Report any problems with your site to the onsite team immediately. We adhere to and maintain all state, county and local laws. The legal drinking age in California 21 years. ID is required by all persons purchasing or consuming alcoholic beverages.
COMMUNICATIONS AND CORRESPONDENCE
By staying with us, you consent to receive marketing, promotional, and sales emails, as well as direct or automated emails regarding your stay with us. You may opt out of this correspondence at any time.
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