CANCELLATION AND CHANGE POLICY
All cancellations are subject to a $50.00 cancellation fee. In the event your travel plans change and you are unable to stay with us, cancellations must be made no later than 4PM exactly 14 days before your check-in date in order to guarantee a refund. If your reservation is canceled within 14 days of your check-in date you will forfeit the first night’s deposit paid at time of booking.
All reservation changes are subject to a $50.00 change fee. If your reservation date is changed within 14 days of your arrival date you will forfeit the first night’s deposit paid at time of booking. For all reservation changes, if a change to a reservation results in an increase in the overall cost of the reservation, guest will be asked to pay the difference at the time of the reservation change. For any change that results in a decrease in the overall cost of the reservation, the Property will credit the difference to the guest.
CHECK-IN AND CHECK-OUT POLICY
Check-in time is between 4PM and 7PM; check out is 11AM. Please make sure to adhere to these times as your Door Lock Code will automatically activate at check-in and deactivate upon check out. Early check-in requests are not guaranteed.
AutoCamp welcomes families and guests of all ages. We expect all of our young guests to be respectful of their neighbors, the staff, and the surrounding property while staying at AutoCamp, and for parents to keep an eye on their children. Summertime trips are often best for families.
AutoCamp welcomes all well-behaved dogs to accompany their owners for an additional fee of $75.00. There is a 2 dog maximum with a 50lb maximum weight each. We kindly ask guests who bring their dog to read our Dog Policy below before checking into AutoCamp. Dog accommodations must be booked by calling 888-405-7553, they may not be booked online. Luxury Tents are not dog-friendly. Dogs are not allowed on property without prior approval.
– Dogs MUST be kept on a maximum, 6-foot leash under owner supervision and may not be left unattended at any time.
– Guests are responsible to “clean up” after their dog. All dog waste must be properly disposed of in a dog receptacle.
– Noisy, vicious or unruly dogs are not allowed.
– AutoCamp is not responsible for, and will hold dog owner accountable, for any injury or damage caused by your dog.
AutoCamp is a non-smoking property. If you smoke inside your accommodation, a minimum cleaning fee of $350.00 will be charged to your account. The non-smoking policy refers to cigarettes, cigars, cannabis, e-cigarettes, and burning of candles or incense including patchouli and other strong fragrances.
Due to neighborhood regulations, we are not permitted to burn wood or trash. You are welcome to burn charcoal and pressed logs.
OVERNIGHT STAY POLICY
AutoCamp is a hotel with specific rooms associated with each reservation. No pitched tents, easy ups, pop-up shades, or RVs are allowed on the property or in the parking lot.
GOOD NEIGHBOR POLICY
Quiet hours are from 10 PM to 8 AM. Amplified sound or music is not permitted.
Please be courteous to other guests around you. Loud, objectionable noise is not allowed at any time. Profanity or violence will not be tolerated. Inconsiderate guests will be asked to leave.
All rates are single or double occupancy.
Airstreams: Maximum of 3 adults or 2 adults and 2 children per Airstream. Each additional adult over 2 will be charged $25.00 plus taxes per night. Please keep in mind small space living – 3 adults in an Airstream would be a tight fit.
Luxury Tents: 2 guest maximum (including children) per luxury tent. The Luxury Tents are not dog-friendly.
AUTHORIZATION FOR INCIDENTALS
At check-in, your credit card will be pre-authorized $50.00 for in-room incidentals. Upon your departure, any room incidental charges will be appropriately billed to your credit card.
The first night’s room rate and taxes will be charged to your credit card at time of booking. Payment in full is due 14 days prior to arrival.
ACCEPTABLE FORMS OF PAYMENT
We accept all major credit cards. We do not accept cash or checks for deposits or payment of goods or services while at AutoCamp.
RESERVATION CANCELLATION BY PROPERTY POLICY
AutoCamp reserves the right to cancel a reservation for any unforeseen reason. In the event a reservation cancellation on the part of AutoCamp is deemed necessary, we will reschedule at guest’s request based on availability, or cancel and refund your reservation in full.
MINIMUM STAY POLICY
Most weekends require a 2-night minimum stay. Holiday and Event weekends may require a 3-plus minimum night stay. Midweek stays rarely have a minimum stay requirement. Occasionally we relax minimum stay requirements based on availability.
DAMAGE AND MISSING ITEMS
Any damaged or missing items by you or your guests discovered in your accommodations, as a result of your stay, will be assessed and billed accordingly to your credit card.
TAXES AND FEES
All accommodations are subject to applicable taxes based on the nightly room rate.
CHANGES IN OFFERING AND OTHER INCIDENTALS
Amenities and services are subject to change without notice. Specific unit numbers are not guaranteed and subject to change. We will do the utmost to fill specific requests.
AutoCamp is not responsible for lost, stolen, or damaged articles. Report any problems with your site to the onsite team immediately. We adhere to and maintain all state, county and local laws. The legal drinking age in California 21 years. ID is required by all persons purchasing or consuming alcoholic beverages.
COMMUNICATIONS AND CORRESPONDENCE
By staying with us, you consent to receive marketing, promotional, and sales emails, as well as direct or automated emails regarding your stay with us. You may opt out of this correspondence at any time.
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